Two-Way Monitoring
Everyone feels more secure when they know someone is nearby. As the leader in Two-Way Interactive Audio Verification, Monitronics gives you the peace of mind that someone is there in an emergency to provide instant and personal alarm monitoring to protect your property.
Two-Way Interactive Audio Verification provides hands-free communication throughout your business directly to the Monitronics Monitoring Center - without the use of a telephone. The alarm system has a speaker and microphone that allow audio monitoring or two-way conversations with a Monitronics operator when an alarm signal is detected.
Two-Way Interactive Audio Verification can be activated only by you at your business. Your privacy is always maintained, as activation is owner initiated.
When the alarm is activated, Monitronics receives the emergency signal and begins audio monitoring. The operator will ask if you need help and request your pass code.
Either by listening in or speaking with someone at the premises, the operator will determine if an emergency situation exists. In the event of an actual emergency, the proper authorities will be dispatched to your home.
Benefits of Two-Way Interactive Audio Verification
- The operator quickly can identify and confirm the emergency, resulting in faster, higher-priority response by the authorities - even when you cannot get to a telephone.
- You maintain your privacy. The operator can listen in and communicate with you only if your alarm has been activated.
- False dispatches can be reduced greatly. And you no longer have to wait for a phone call from the Monitoring Center when the alarm is falsely activated.
- In an emergency situation, the operator can provide continuous communication and relay any new information to the responding authorities until they arrive at the premises.
- When your system is in silent alarm mode, the operator only will listen in and not speak, so as to not panic an intruder.