Customer Service

Monitronics is pleased to provide you, as a customer, with comprehensive online service options. Whether you have a new Monitronics security system or your service has been recently transferred to Monitronics, you'll receive the highest levels of service and support available.

As one of the nation's leading security companies, our reputation for total customer satisfaction is outstanding. Find out why Monitronics is the security company you can count on.

 

Starting Out with Monitronics

Has an Authorized Monitronics Dealer just installed a Monitronics monitored security system in your home or business? Was your monitoring service just assigned to Monitronics? Then we welcome you to the Monitronics family. Your emergency response information has been provided to the Monitronics Central Monitoring Station, and we are ready to respond to signals from your security system.

Very shortly, you will receive a notice in the mail from Monitronics that your Authorized Dealer has assigned the ongoing monitoring alarm agreement to Monitronics. This means that Monitronics will assume all monitoring, billing, and service responsibilities for your security system per the terms of the alarm monitoring agreement. Our highly trained Monitoring Center staff is dedicated to providing you with the most responsive and reliable monitoring service available. Find out more about our 24/7 monitoring.

We at Monitronics would like to express our appreciation to you as a valued customer. Our highly trained staff at our national UL-listed alarm monitoring station is dedicated to providing you with the most responsive and reliable monitoring service.

1.	Invoices for monitoring service will be issued monthly by Monitronics, and payments should be made directly to Monitronics. You can make convenient payments online, or call 800.447.9239 and following the prompts.
2.	Should you need on-site technical service, use our Service Repair Request form, or call us toll free at 800.447.9239. Please have your customer number and pass code ready.